Telecoms (Part 2): Helping Your Company do better Business! (VOIP)

Posted on Posted in IT, Suppliers, Telecoms

So you got the basic understanding of what you want from your business telecoms. But now you have heard jargon such as digital lines , Business VOIP,  Analogue Converters. Its all a bit daunting and some telecoms firms us this jargon to bully you into have something that in actual fact is an option and not a must on the phone system.  For ths post were going to look a little further at Business VOIP.  FACT: VoIP is replacing conventional telephone services; there are 30 million or more users by now. Even BT and Virgin who probably provide you phone lines will be looking to make you adopt more to a digital solutions in the future. It maybe they convert a communities like the digital TV role out, but you can be assured you phone may look the same but inside it will be different. The question here is how you can help your Company do better business? And what setup should be there in order to capture the market chunk? Synergy Telecoms is among all the big players and fulfils all the benchmarks and is heading to success.

VOIP overview
Business VOIP overview

The world has witnessed many revolutionary changes in the current century with information technology sector leading from the front. Many ground breaking methods of communication evolved due to this advancement. People started to use these new found ways of keeping in touch with their friends and family enabling more users for a specific product or service. Business VoIP is one such technology commonly used nowadays. Even consumer are adopting cut down VOIP services as a way to get a second line for the teenage sons and daughters. With a consumer product from Vonage you can get free calls to any number for a fairly reasonable price.

The two things which anyone in the Business VOIP industry seeks are the Price and Quality. The lowest price is not always the best service but it shouldn’t be too high with respect to market at the same time. And when you buy keep in mind to choose a provider that has a price that is reasonable with the competition, but not a low cost provider. Price change should be there in accordance with the market. When you buy Business VOIP, Price is only one of many factors that should be evaluated.

When buying or selling, get the idea of the second party as its very important in terms that its a long term relationship and not few days. Get the idea of business counterpart with the outlay they have in the Website, the domains they have, the legal system, the payment mode diversity. Like a car, a test drive gives clear idea what the car is like! Likewise these factors help evaluate the counterpart well.Setting up a place for customers to call and allow important clients access both to your business and your employees is also important and holds vital position. Meeting customers enhances the trust and confidence level in the long run.

Provision of user friendly CRM is another factor which holds quite a big importance. It should give access to the customer if he wants to see CDRs and many other options for the customers. Synergy Telecoms provides provision of real time CDRs in the Customer Relationship Panel. Also 24/7 efficient customer support and technical service should be available.

Your VOIP network should be strong, and make sure that it does not have problem. Even simple networks can have problems that will affect the quality of VoIP calls.  We can help you check the usage of your internet connection to see if usage is high and offer solutions such as increasing the bandwidth or even shaping your internet traffic so the VOIP calls take a higher priority . We can look at our switches and ensure  in good shape and that your computers are running efficiently. Business VOIP is spreading day by day and the competition is getting tougher day by day. It has been proven that consumers will save a bundle of money by transitioning away from the traditional telephone companies and switching to a VoIP provider.

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